The graph represents a network of 1,891 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 05 December 2021 at 03:37 UTC.
The requested start date was Sunday, 05 December 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 22-minute period from Sunday, 21 November 2021 at 01:08 UTC to Saturday, 04 December 2021 at 07:30 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 1891
Unique Edges : 2177
Edges With Duplicates : 4431
Total Edges : 6608
Number of Edge Types : 5
Retweet : 768
MentionsInRetweet : 1266
Mentions : 1730
Replies to : 2154
Tweet : 690
Self-Loops : 762
Reciprocated Vertex Pair Ratio : 0.195945945945946
Reciprocated Edge Ratio : 0.327683615819209
Connected Components : 90
Single-Vertex Connected Components : 40
Maximum Vertices in a Connected Component : 1681
Maximum Edges in a Connected Component : 6116
Maximum Geodesic Distance (Diameter) : 10
Average Geodesic Distance : 3.283323
Graph Density : 0.000841916177717341
Modularity : 0.326138
NodeXL Version : 1.0.1.447
Data Import : The graph represents a network of 1,891 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 05 December 2021 at 03:37 UTC.
The requested start date was Sunday, 05 December 2021 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 7,500.
The tweets in the network were tweeted over the 13-day, 6-hour, 22-minute period from Sunday, 21 November 2021 at 01:08 UTC to Saturday, 04 December 2021 at 07:30 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[366] #cx,#custserv [258] #retail,#custserv [244] #customerexperience,#retail [211] full,name [205] top,rating [195] rating,#customerexperience [185] customer,service [153] chat,soon [140] name,email [140] order,number Top Word Pairs in Tweet in G1:
[211] full,name [153] chat,soon [140] name,email [135] order,number [130] please,dm [128] sorry,hear [115] send,dm [98] dm,full [87] billing,address [87] please,send Top Word Pairs in Tweet in G2:
[335] #cx,#custserv [123] #hxd,#designthinking [106] customer,service [102] #metacx,#infinitejourneys [59] #custserv,#custexp [50] #metaxm,#infinitejourneys [45] #custserv,#cx [38] #industry50,#web3 [36] #ex,#rox [34] customer,experience Top Word Pairs in Tweet in G3:
[38] #custserv,chat [38] social,media [27] marshacollier,gregortbach [24] fastest,hour [23] hour,twitter [22] pm,pt [22] pt,topic [20] consumers,pros [20] pros,fastest [20] #successtrain,leaders Top Word Pairs in Tweet in G4:
[84] #promoedutech,#influencerpromotion [61] #yourplatformwiththeheart,#promoedutech [60] #influencerpromotion,#ai [60] #ai,#iot [57] #iot,#tech [42] #yourmustread,#influencerpromotion [38] #influencerpromotion,#topcasestudy [35] #tech,#data [34] wish,successful [34] successful,time Top Word Pairs in Tweet in G5:
[39] hm_custserv,hmindia [37] hm_custserv,hm [28] order,id [27] received,refund [27] hmindia,hm_custserv [25] hmindia,hm [25] refund,order [22] disappointed,disgusting [22] disgusting,service [22] service,escalated Top Word Pairs in Tweet in G6:
[255] #retail,#custserv [244] #customerexperience,#retail [205] top,rating [195] rating,#customerexperience [68] feedback,#customerexperience [17] vic,top [16] nsw,top [12] #customerfeedback,#retail [10] wa,top [10] congrats,lowes Top Word Pairs in Tweet in G7:
[14] customer,service [13] daily,conversation [13] conversation,report [13] report,ready [13] ready,#custserv [11] #custserv,nov [10] #cx,#custserv [9] orscheln,farm [9] farm,home [8] learn,more Top Word Pairs in Tweet in G8:
[6] customer,service [3] #techtrends,#custserv [3] happy,customers [3] customers,provide [3] provide,higher [3] higher,lifetime [3] lifetime,values [3] values,refer [3] refer,customers [3] customers,tend Top Word Pairs in Tweet in G9:
[9] hm_custserv,hmmexico [3] hm_custserv,hola [2] hmmexico,hm_custserv [2] hmmexico,posible [2] posible,tengan [2] tengan,mal [2] mal,servicio [2] servicio,necesito [2] necesito,aclaración [2] aclaración,paquete Top Word Pairs in Tweet in G10:
[8] #crm,#cctr [8] #cctr,#contactcenter [8] #custserv,#customerservice [7] #contactcenter,#custserv [3] #customerservice,#cx [2] #bots,#automation [2] #automation,#cx [2] treasuredata's,#cdp [2] #cdp,service [2] service,integrates Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G4:
Top Replied-To in G5:
Top Replied-To in G6:
Top Replied-To in G9:
Top Replied-To in G10:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: